Gowin Slot Privacy Policy – Our Commitment to Protecting Malaysian Players' Data

Gowin Slot ("we", "the platform") is fully committed to protecting the privacy and data security of all players and users on our platform. This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection best practices.

This Privacy Policy applies to all personal information collected through the official Gowin Slot website, the Gowin Slot mobile app, email and WhatsApp communications, and all our customer support channels. It covers all registered players, users who browse the site without registering, and any individual who interacts with Gowin Slot through any channel.

Gowin Slot acts as a responsible "Data Processor" as defined under PDPA 2010. This means we determine the purposes and means by which your personal data is processed, and we are fully accountable for ensuring that processing is carried out in accordance with applicable law.

Gowin Slot collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

Account Registration Data:

• Full name as per your Malaysian identity card (MyKad) or passport.
• An active Malaysian mobile phone number.
• A valid and active email address.
• Date of birth for age verification purposes (minimum 18 years old).
• Username chosen by the player.

Identity Verification Data (KYC):

• A copy of Malaysian MyKad or passport.
• Recent Malaysian bank statement or utility bill as proof of address.
• Bank account or eWallet details for withdrawal verification purposes.

Financial Transaction Data:

• Deposit history via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u or CIMB Clicks.
• Withdrawal history and processing status.
• Records of bonuses and promotions credited to your account.

Technical & Usage Data:

• IP address and approximate location information.
• Device type, operating system, and web browser used.
• Access log data including dates, times and pages visited.
• Gaming information including betting history, slots played, and Live Casino activity.
• Cookie data and associated device identifiers.

The personal data we collect is used solely for the following purposes:

• Account Management: Creating, verifying and managing your Gowin Slot player account.
• Transaction Processing: Process deposits and withdrawals via your preferred Malaysian payment method.
• Identity Verification (KYC): Meet anti-money laundering (AML) compliance requirements and verify player eligibility.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical support to players.
• Platform Security: Detecting and preventing fraud, account abuse and other unauthorised activities.
• Service Communications: Sending important notifications relating to your account, transactions and policy changes.
• Marketing Consent: Sending promotional offers and bonuses only to players who have consented to receive them.
• Platform Improvements: Analysing usage patterns to enhance the gaming experience on Gowin Slot.
• Legal Compliance: To fulfil legal and regulatory obligations applicable to Gowin Slot's operations.

Gowin Slot will not use your data for any purpose other than those stated above without first obtaining your consent.

In accordance with Malaysia's PDPA 2010, Gowin Slot processes your personal data on the following valid legal bases:

• Contract Performance: Processing required to carry out the service agreement between you and Gowin Slot, including account management and transaction processing.
• Legitimate Interests: Processing for the purposes of platform security, fraud prevention and service improvements that do not affect your rights and freedoms.
• Legal Obligations: Processing required to comply with applicable Malaysian laws, including AML and KYC requirements.
• Consent: For marketing and promotional communications, we will obtain your explicit consent beforehand. You may withdraw this consent at any time.

Gowin Slot does not sell or rent players' personal data to any third party. However, we may share your data with the following parties under limited and controlled circumstances:

• Payment Providers: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks require certain information to process your financial transactions.
• Technology Providers: Companies providing IT infrastructure, cloud services, and cybersecurity to Gowin Slot are bound by strict confidentiality agreements.
• Game Providers: Slot game and live casino software developers may receive limited technical data necessary for game delivery.
• Legal Authorities: When required by Malaysian law, a court order, or a lawful request from a relevant law enforcement agency.
• KYC Verification Services: Certified third-party identity verification service providers to ensure the accuracy of our KYC process.

All third parties that receive Gowin Slot player data are required to meet data protection standards equivalent to or higher than those we maintain.

Gowin Slot retains player personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy. The following are our data retention guidelines:

• Active Account Data: Retained for the duration of the player's active account at Gowin Slot, plus 5 years after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with Malaysia's AMLA requirements.
• Technical Log Data: Retained for 12 months for security purposes and technical troubleshooting.
• Customer Support Communications: Retained for 3 years for historical reference and service improvement purposes.

Once the retention period has expired, personal data will be securely deleted or anonymised in a manner that ensures it can no longer be linked back to you.

Gowin Slot implements comprehensive technical and organisational security measures to protect player personal data from unauthorised access, loss, destruction or disclosure:

• 256-bit SSL Encryption for all data transmissions between your device and Gowin Slot servers.
• Two-Factor Authentication (2FA) available to all player accounts for stronger login security.
• 24/7 Monitoring by Gowin Slot's dedicated cybersecurity team.
• Penetration Testing regularly by an accredited independent cybersecurity firm.
• Role-Based Access Control (RBAC) ensuring that only authorised personnel can access player data.
• Secure Data Backups regularly to encrypted and secured locations.

While we take all reasonable steps to protect your data, no system on the internet can be guaranteed 100% secure. Players are also responsible for keeping their account passwords safe and must not share their login credentials with anyone.

As a Gowin Slot player, you have the following rights regarding your personal data under Malaysia's PDPA 2010:

To exercise any of the above rights, please contact our privacy team by email at privacy@gowinslot.com or via the Gowin Slot platform's Live Chat. We will process your request within 14 business days from the date of receipt.

Gowin Slot uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the Gowin Slot platform. For marketing cookies, you may opt out at any time through your account settings.

The Gowin Slot platform may contain links or references to third-party websites. This Privacy Policy does not apply to those websites. Gowin Slot is not responsible for the privacy practices or content of any third-party website. We encourage players to read the privacy policy of every website they visit.

Gowin Slot Platform not designed for use by individuals under the age of 18. We do not knowingly collect personal data from children or underage individuals. Should we discover that data has been collected from an individual under 18, that data will be immediately deleted and the associated account will be closed without notice.

If you believe that your child or a minor known to you has registered on Gowin Slot, please contact us immediately at privacy@gowinslot.com so that we may take the appropriate action.

Gowin Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The "Last Updated" date at the top of this page will be revised each time an amendment is made.

For material and significant amendments, Gowin Slot will notify players via in-platform notifications or their registered email at least 14 days before the changes take effect. Your continued use of the Gowin Slot platform after any amendments take effect will be considered your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding Gowin Slot's Privacy Policy or how we handle your personal data, please reach out to our privacy team through the following channels:

• Privacy Email: privacy@gowinslot.com — for data rights requests and detailed privacy enquiries.
• General Support Email: support@gowinslot.com — for general enquiries related to your account and services.
• Live Chat: Available 24/7 directly on the Gowin Slot platform for immediate enquiries.
• WhatsApp: Reach our agents anytime — available 24 hours a day, 7 days a week.

Our team communicates in Bahasa Melayu and English. All privacy-related requests will be acknowledged within 48 hours and resolved within 14 business days.